Terms of Service
Last updated: January 1, 2026
These Terms are provided in plain language for pilot customers. Certain sections marked as placeholder are pending final legal review. For a signed agreement or DPA, contact support@rumopro.com.
1. Agreement
These Terms of Service (the "Terms") govern access to and use of Rumo (the "Service") provided by Rumo, Inc. ("Rumo," "we," "us"). By accessing or using the Service, you agree to these Terms. If you are using the Service on behalf of a firm or other entity (the "Customer"), you represent that you are authorized to bind that entity to these Terms.
2. Account usage
You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You will promptly notify us of any unauthorized use. Each user must have their own account; sharing credentials is not permitted.
3. Subscription
Access to the Service is provided under a paid subscription unless otherwise stated. Subscriptions renew on the term stated in your order (monthly or annual) unless cancelled prior to renewal. Fees are non-refundable except where required by law.
4. Free trial
Rumo may offer a free trial. During the trial, you may access the Service without charge for the trial period stated at signup. If you do not cancel before the trial ends, your subscription will begin and the applicable subscription fees will be charged. Trial access may be modified or discontinued at Rumo's discretion.
5. Acceptable use
You will not: (a) use the Service to violate law or third-party rights; (b) attempt to disrupt, reverse engineer, or gain unauthorized access to the Service or its infrastructure; (c) use the Service to send unsolicited communications or malicious content; or (d) use the Service to provide a substantially similar competing product.
6. Customer responsibilities
You are responsible for the accuracy and legality of Customer Data submitted to the Service, for obtaining any consents required to submit that data, and for your firm's compliance with applicable professional standards and law when using the Service to serve clients.
7. Confidentiality
Each party will protect the other party's confidential information with the same degree of care it uses for its own confidential information, and in no event less than a reasonable standard of care. Confidential information may be used only to perform obligations and exercise rights under these Terms.
8. Data ownership
As between the parties, Customer retains all right, title, and interest in and to Customer Data. Rumo processes Customer Data on Customer's behalf to provide and improve the Service, consistent with our Privacy Policy. Rumo does not sell Customer Data and does not use Customer Data to train third-party AI models.
9. Termination
You may cancel your subscription at any time from within the product; access continues through the end of the paid period. Rumo may suspend or terminate access for material breach of these Terms, non-payment, or where required by law, with notice where practicable. Upon termination, Customer may export Customer Data for a reasonable period before deletion, as described in our Privacy Policy.
10. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, RUMO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Rumo is not a provider of legal, tax, or accounting advice.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. RUMO'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES PAID BY CUSTOMER TO RUMO FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
12. Governing law
These Terms are governed by the laws of the State of [Placeholder — pending counsel review], without regard to conflict-of-laws principles. The exclusive venue for any dispute will be the state or federal courts located in that jurisdiction, and the parties consent to personal jurisdiction there.
13. Changes
We may update these Terms from time to time. Material changes will be communicated in the product or by email. Continued use of the Service after the effective date of an update constitutes acceptance of the updated Terms.
14. Contact
Questions about these Terms may be sent to support@rumopro.com.